Privacy Policy
HELLO POOP — PRIVACY POLICY
Effective Date: September 18, 2026
Hello Poop (“Hello Poop,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when using our website, services, or contacting us.
This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices you have regarding your information.
1. INFORMATION WE COLLECT
We may collect information that you voluntarily provide to us, including:
• Full name
• Phone number
• Email address
• Service address
• Billing and payment information
• Information about your requested pet waste removal or sanitation services
• Appointment and service preferences
• Communications you send to us
• Information submitted through contact forms, quote requests, or service requests
We may also automatically collect certain information when you visit our website, such as:
• IP address
• Browser type
• Device type
• Pages visited
• Date and time of visits
• Website usage information
• Cookies and similar technologies
2. HOW WE USE YOUR INFORMATION
Hello Poop may use your information to:
• Provide, schedule, and manage pet waste removal and sanitation services
• Respond to questions, requests, and service inquiries
• Provide quotes and estimates
• Process payments
• Send appointment confirmations, reminders, and service-related communications
• Communicate about changes, cancellations, or issues related to your service
• Improve our website, services, and customer experience
• Maintain business records
• Prevent fraud, misuse, or unauthorized activity
• Comply with applicable laws and legal obligations
• Send promotional or marketing communications when permitted by law
3. TEXT MESSAGES AND PHONE COMMUNICATIONS
If you provide your phone number, Hello Poop may use it to contact you regarding your requested services, appointments, estimates, payments, or other service-related matters.
Where applicable, you may receive text messages regarding appointments, service reminders, scheduling, or other communications you have requested.
Message and data rates may apply depending on your mobile carrier.
You may opt out of marketing text messages by following the instructions provided in the message or contacting us directly. Opting out of marketing communications does not prevent us from sending necessary service-related communications.
4. HOW WE SHARE INFORMATION
Hello Poop does not sell your personal information.
We may share information when reasonably necessary to operate our business, including with:
• Payment processors
• Scheduling or booking platforms
• Website hosting and technology providers
• Customer relationship management or communication platforms
• Service providers assisting us with business operations
• Professional advisors, when necessary
• Government authorities or law enforcement when required by law
We only provide third parties with information reasonably necessary for them to perform their services or fulfill a legitimate business or legal purpose.
5. PAYMENT INFORMATION
If you make a payment through our website or a third-party payment processor, your payment information may be collected and processed directly by that provider.
Hello Poop may not directly store complete credit or debit card information on its own systems. Payment information is subject to the privacy policy and security practices of the payment processor used.
6. COOKIES AND TRACKING TECHNOLOGIES
Our website may use cookies, analytics tools, pixels, or similar technologies to help us understand how visitors use our website and improve our services.
These technologies may collect information such as your browser, device, pages visited, and general website activity.
You may be able to control cookies through your browser settings. Disabling certain cookies may affect website functionality.
7. THIRD-PARTY WEBSITES
Our website may contain links to third-party websites, including payment services, social media platforms, mapping services, or other websites.
Hello Poop is not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review the privacy policies of those websites before providing personal information.
8. DATA SECURITY
We take reasonable administrative, technical, and organizational measures to protect personal information from unauthorized access, disclosure, alteration, or destruction.
However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.
9. HOW LONG WE KEEP INFORMATION
We retain personal information for as long as reasonably necessary to provide services, maintain business and financial records, resolve disputes, comply with legal obligations, enforce agreements, and fulfill other legitimate business purposes.
The length of time information is retained may vary depending on the type of information and the reason it was collected.
10. YOUR PRIVACY RIGHTS
Depending on where you live and applicable law, you may have certain rights regarding your personal information, which may include the right to:
• Request access to personal information we maintain about you
• Request correction of inaccurate information
• Request deletion of certain personal information
• Opt out of certain marketing communications
• Ask questions about how your information is collected or used
To make a privacy-related request, please contact Hello Poop using the contact information below.
We may need to verify your identity before completing certain requests.
11. CHILDREN'S PRIVACY
Our services and website are not directed toward children under the age of 13.
We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us so we can take appropriate steps.
12. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in our business, services, technology, or legal requirements.
When we make changes, we will update the “Effective Date” at the top of this policy. Your continued use of our website or services after changes are posted means that you acknowledge the updated Privacy Policy.
13.CONTACT US
If you have questions about this Privacy Policy or how Hello Poop handles your information, please contact us:
Hello Poop
Pet Waste Removal & Sanitation Services
Email: info@hellopoop.com
Phone: 623-715-6333
Website: hellopoop.com
Last Updated: September 18, 2026